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The Mission of Survivor Outreach Services

To embrace and reassure Survivors that they are continually linked to the Army Family through a unified support program that enables them to remain an important part of the Army for as long as they desire.

Edna E. Buchan

MSTI Contractor

NC Survivor Outreach Support Coordinator 

1636 Gold Star Drive

Raleigh, NC 27607

OFFICE : 984-664-6724

MOBILE : 919-622-4113


Malcolm W. Calhoun

MSTI Contractor

NC Survivor Outreach Support Coordinator

2000 Silas Creek Parkway

Winston-Salem NC. 27103

Office: (984) 661-7108

Mobile: (919) 622-6211



  • Execute a phased strategy to centralize short- and long-term casualty case management and decentralize sustained support as an integrated multi-agency approach, in accordance with (IAW) the 2006 National Defense Authorization Act (2006 NDAA).
  • Delineate roles and responsibilities; improve responsiveness, decrease benefit-related inquiries, thereby enhancing assistance to Survivors.  
  • Improve personnel preparedness through standardized training enabling Casualty Notification Officers (CNO) and Casualty Assistance Officers (CAO), Casualty Assistance Center (CAC) staff, AC, USAR, and ARNG SOS staff to tailor support to surviving Families.
  • Connect and link Survivors to the Army for as long as they desire.
  • Provide enhanced access to all entitled benefits for Survivors, to include assistance with the management of lifelong benefit transition milestones.
  • Leverage non-profit organizations to support Survivors.


CONCEPT OF OPERATIONS:   Statute (as contained in 2006 NDAA) delineates two phases of support that the military Services must provide to Survivors: short-term casualty assistance and long-term casualty assistance. 

Short-term casualty assistance can take several months or longer ending when the Survivor has applied for and has begun to receive all initial benefits/entitlements for which they are eligible under the law.  AR 600-8-1 provides the policy and procedural guidance pertaining to short-term casualty assistance.  Long-term casualty assistance commences once the initial entitlements/benefits have begun and continues to assist the Survivor with support services and with the management of transition milestones of lifelong benefits.  AR 608-1 and this Manual will provide the policy and procedural guidance pertaining to long-term casualty assistance and support for Survivors.

Casualty Mortuary Affairs Operations Center (CMAOC) and the local Casualty Assistance Centers are the lead agents for all actions within the short-term casualty assistance process.  Under the guidance of Headquarters Installation Management Command (HQ IMCOM), the local Support Coordinators and Financial Counselors are the lead agents for all actions within the long-term casualty assistance process.  This breakout of lead agency roles in no way precludes all elements of the SOS Program components from working in an integrated and unified manner throughout the short-term and long-term casualty assistance process.