To embrace and reassure Survivors that they are continually linked to the Army Family through a unified support program that enables them to remain an important part of the Army for as long as they desire.
1636 Gold Star Drive
Raleigh, NC 27614
Coordinator - SOS
1636 Gold Star Dr.
Raleigh, NC 27607
CONCEPT OF OPERATIONS: Statute (as contained in 2006 NDAA) delineates two phases of support that the military Services must provide to Survivors: short-term casualty assistance and long-term casualty assistance.
Short-term casualty assistance can take several months or longer ending when the Survivor has applied for and has begun to receive all initial benefits/entitlements for which they are eligible under the law. AR 600-8-1 provides the policy and procedural guidance pertaining to short-term casualty assistance. Long-term casualty assistance commences once the initial entitlements/benefits have begun and continues to assist the Survivor with support services and with the management of transition milestones of lifelong benefits. AR 608-1 and this Manual will provide the policy and procedural guidance pertaining to long-term casualty assistance and support for Survivors.
Casualty Mortuary Affairs Operations Center (CMAOC) and the local Casualty Assistance Centers are the lead agents for all actions within the short-term casualty assistance process. Under the guidance of Headquarters Installation Management Command (HQ IMCOM), the local Support Coordinators and Financial Counselors are the lead agents for all actions within the long-term casualty assistance process. This breakout of lead agency roles in no way precludes all elements of the SOS Program components from working in an integrated and unified manner throughout the short-term and long-term casualty assistance process.