All NCARNG ID Card Facilities (Raleigh, Charlotte, Greensboro, Asheville) are currently operating on an appointment only basis for emergency situations due to COVID-19. If you need assistance, contact our office by phone at (984) 664-6250 or email at firstname.lastname@example.org. Sorry for the inconvenience. Stay safe.
NCNG COVID-19 ID Card Operations
Current Operational Status:
- NCNG Raleigh, Charlotte, Greensboro, and Asheville ID Card locations are currently operating on an appointment only basis.
- Seymour Johnson Air Force Base (919-722-8702) and Fort Bragg (910-394-1934) ID Card locations.
Current NCNG Internal Guidance:
- Uniformed Services ID Cards (USIDs) that expire on or after 1 January 2020 are authorized for continued use to facilitate access to both installations and benefits until 30 June 2021, if the cardholder's eligibility for benefits is unchanged.
(IAW Extension of ETP Memorandum from Office of the Under Secretary of Defense dtd 18 August 2020 & Policy Guidance Extension for Identification Card Operations for COVID-19, dtd. 8 September 2020.)
Personnel eligible for CAC appointments:
- Initial CAC
- Expired CAC
- CAC expiring within 30 days
- Lost or stolen CAC
- Pin reset or non-functional CAC
- Significant status change (ex. commissioning).
- CACs shall NOT be reissued due to printed information changes ONLY (e.g., promotion). Rank change is not inclusive unless both a GENEVA Category Change occurred/will occur due to new rank/grade and SM is within 30 days of CAC expiration.
Personnel eligible for USID appointments:
- Initial USID card (ex. new spouse, 100% DAV)
- Expired before 1 January 2020
- Lost or Stolen USID
- Significant status change (ex. retirement, widow/widower)
NOTE: Remote USID cards services are not authorized at our NCNG RAPIDS facilities.
- Send email with RANK, NAME (Last, First MI), contact number, CAC expiration date, location you are requesting, and a brief description of issue to J1 ID Cards group inbox at email@example.com. NLT next day, ID Card Office personnel contact customer to coordinate remote issue troubleshooting or schedule onsite service at the closest NCNG locations in Raleigh, Charlotte, Greensboro, or Asheville.
- For mission critical emergencies or unable to send email, contact 984-664-6250.
(Excerpt from FRAGORD 23 to OPORD 20-034 (COVID-19 INTERNAL), dated 16 April 2020)
Additional References and Informational Links:
DOD Response to COVID-19 – DOD ID Cards and Benefits: https://www.cac.mil/Coronavirus/
FAQs for DOD Response to COVID-19 – DOD ID Cards and Benefits:
MAKING AN APPOINTMENT
-Please visit https://idco.dmdc.osd.mil/idco/#/ (not available until the COVID-19 pandemic is over, use one of the options below).
-Call the ID Card Office at 984-664-6190 (if we do not answer, leave your name and number and we will call you back in the order your call was received).
-Email our office at firstname.lastname@example.org. Please include your name, contact number, and reason for your appointment.
PROOF OF IDENTITY IS MANDATORY FOR ALL TYPES OF MILITARY ID CARDS
Two (2) valid, unexpired forms of identification must be presented to receive any ID card if 18 or older. Refer to the DOD List of Acceptable Documents at the bottom of the page. All documents must be originals or they must be official certified copies.
DD FORM 1172-2 OPTIONS (without being present with dependents)
-Sponsor can sign it in an ID Card Facility and have it put in the system
-Have a valid power of attorney (required for initial adds or see Adding/Nominating Family Members Online below)
-Sponsor can print form out, fill it out, and get it notarized
-Sponsor can fill out the form online (must be a replacement card, not initial) https://www.dmdc.osd.mil/self_service
**Sponsor is more than welcome to come in with dependents to fill out the form**
**DD Form 1172-2 is good for 90 days after being signed by Sponsor for the dependent to get an ID card**
SPONSOR UNWILLING TO SIGN THE DD FORM 1172-2
If the Sponsor is unwilling to sign the DD Form 1172-2 for a dependent, the dependent can come in the ID Card facility and receive a 30 day temporary card which gives us time to mail out the needed forms to contact the Sponsor and for them to respond. After the 30 days is up and the Sponsor has not provided documentation as to why the dependent cannot receive an ID card, the dependent will then receive the normal dependent ID card. Two valid forms of unexpired ID are required for all dependents 18 and older. This DOES NOT apply to full time students ages 21-23. Note: Need the Sponsor's SSN or DOD ID number to start the process.
POWER OF ATTORNEY
If your Military Sponsor is unable to accompany you to your visit, a valid "General" or "Special" Power of Attorney will allow you to conduct DEERS/ID Card business on your Sponsor's behalf. Must specify DEERS business. A Power of Attorney is required for initial adds to the Sponsor's DEERS without them being present unless they are nominated in ID Card Office Online (see Adding/Nominating Family Members Online below).
ELIGIBILITY REQUIREMENTS, FAMILY MEMBERS (if you are already in DEERS)
Must have 2 valid, unexpired forms of identification and one of the following: Sponsor present, unexpired Power of Attorney, DD Form 1172 (ID Card Application) signed by the Sponsor and a Verifying Official (uploaded in DEERS) or signed by the sponsor and notarized.
LOST/STOLEN ID CARDS (ALL CAC ID HOLDERS)
Military Members: A counseling statement is required and signed by your unit Chain of Command and two unexpired IDs.
Civilian Personnel/ Contractors: a memo from their Supervisor and two unexpired IDs. A police report will also suffice as long as CAC is listed among the things stolen.
LOST/STOLEN CARDS (Retirees, Dependents, DAVs)
Retirees: Must have 2 forms of unexpired ID
Dependents: Must have 2 forms of unexpired ID, sponsor must be present and or a DD1172-2/Special/General Power of Attorney. Anyone over age 18 must have two forms of unexpired ID for re-issue.
DAVs: Must have 2 forms of unexpired ID
DRESS AND APPEARANCE FOR MILITARY PERSONNEL
Active Duty, Reserve, National Guard will need to be within the "Regulation Standards" for ID issue, (Clean shaven, hair, make-up, jewelry). It is recommended to wear light colored clothing for the photo to allow birth date to be visible on the CAC.
CAC RESET: INVALID PIN/BLOCKED/LOCKED ONLY
No appointment is needed for a CAC pin reset ONLY if you received an error stating you have been "BLOCKED" or "LOCKED" or you have an "INVALID PIN".
ADDING FAMILY MEMBERS, NEWBORN (60 DAYS OLD OR LESS)
Birth certificate and social security card (if received). Hospital verification of facts will suffice to add a newborn. *If parents are not married, see illegitimate child section below*
ADDING FAMILY MEMBERS, CHILD (61 DAYS OLD OR MORE)
Birth certificate and social security card. *If parents are not married, see illegitimate child section below*
ADDING FAMILY MEMBERS, ILLEGITIMATE CHILD
Birth certificate, social security card, and one of the following if the sponsor is a male: Approved Dependency Determination from DFAS, court order establishing paternity, or Affidavit of Parentage for Child Born out of Wedlock. Hospital verification of facts will suffice in place of a birth certificate to add a newborn (60 days old or less).
ADDING FAMILY MEMBERS, CHILD BORN OVERSEAS
FS 240 (Consular Report of Birth Abroad) or DS Form 1350 (Certification of Report of Birth) and social security card.
ADDING FAMILY MEMBERS, STEP CHILDREN
Official Marriage Certificate/License, birth certificate and social security card
ADDING FAMILY MEMBERS, ADOPTED CHILDREN
Final Adoption Decree or documentation from authorized placement agency under the Department of Human Services, new birth certificate and social security card.
ADDING FAMILY MEMBERS, SPOUSE
Official Marriage Certificate/License, birth certificate, social security card, photo ID issued by state or local government. If your spouse is a foreign national, official marriage certificate, valid passport, and birth certificate will need to include a certified translation into English. Foreign spouses without a social security card will only get issued (3) 90 day ID cards, time enough to apply for and receive a social security card.
ADDING/NOMINATING FAMILY MEMBERS ONLINE
Sponsors with a Military CAC or DS Logon can go to the following website https://www.dmdc.osd.mil/self_service to add/nominate their dependents in DEERS, submit a DD Form 1172-2, and to print off a form to verify dependents. After adding/nominating dependents, the appropriate documentation can be brought to the ID card facility to complete the process.
REMOVING FAMILY MEMBERS
SPOUSE: Divorce decree stamped, signed and dated by the judge OR Death Certificate
STEPCHILD: Will be removed when spouse is removed (see Spouse above), Military enlistment of stepchild, Marriage Certificate of stepchild, Death Certificate of stepchild, Adoption Decree of stepchild (adopted by someone else)
CHILD: Death Certificate of child, Marriage Certificate of child, Military Enlistment of child; Adoption Decree of child (adopted by someone else)
Active Service Member: Name change transaction in IPPS-A with unit has to be done, then take your original marriage certificate, divorce decree, or court order/state certification to a DEERS ID card facility (NCARNG Members only)
DAV/Retiree/Dependent Spouse: Marriage Cert/License, Divorce Decree, Court Order/State certification
Dependent Child: New birth cert and Court order/state certification.
ELIGIBILITY REQUIREMENTS, FULL TIME STUDENTS
21-23: Must be attending an accredited institution, Sponsor must be providing over 50% support, (2) valid, unexpired forms of identification and letter from Student Registrar's Office or National Clearing House stating they are enrolled full time in an accredited college in pursuit of an Associate's Degree or higher, current dates of enrollment and expected date of graduation.
TRICARE YOUNG ADULT
Ages 21-26: Not enrolled as a full time student. Must call Tricare to enroll in Tricare Young Adult (TYA). After enrollment date begins, 2 unexpired IDs and Sponsor present or DD1172-2/Special/General Power of Attorney.
ELIGIBILITY REQUIREMENTS, 100% Disabled American Veterans
Letter from Department of Veteran Affairs showing member as a honorably discharged veteran rated as 100% service connected, authorizing commissary store and exchange privileges, DD Form 214 showing honorably discharged (Copy 4), social security card, valid photo ID.
DEPENDENCY PACKETS, INCAPCITATED CHILD (DD Form 137-5)
Dependency determination approval, 2 forms of unexpired ID (one has to be a photo), and a medical sufficiency statement within 90 days (memorandum from doctor).
DEPENDENCY PACKETS, PARENT/PARENT IN LAW (DD Form 137-3)
Parent: Dependency determination approval, photo ID, SS card, birth certificate and birth certificate of sponsor.
Parent-in-law: Dependency determination approval, photo ID, SS card, birth certificate, birth certificate of spouse and marriage certificate of sponsor and spouse.
DEPENDENCY PACKETS, WARD (DD Form 137-7)
Dependency determination approval, court order granting custody to the Sponsor, birth certificate, social security card, and photo ID if over 18 years of age. The court order must stipulate that the child will be in the care and custody of the Sponsor for no less than twelve (12) consecutive months.
ELIGIBILITY REQUIREMENTS, RETIREES
ARMY NATIONAL GUARD ONLY, WE NO LONGER DO INITIAL RETIREMENTS FOR OTHER BRANCHES IN DEERS (We will issue you a card if DEERS is already updated). Contact your respective Project Office below to get DEERS updated.
Army Active & Reserve Project Office: 888-276-9472
Air Force Project Office: 210-565-2089
Navy Project Office: 901-874-3425
Marine Project Office: 703-784-9188/9189/9190
Coast Guard Project Office: 202-795-6642
PHS Project Office: 240-453-6038/6131
NOAA Project Office: 301-713-0283/2001
20-Year Retirement- AGR Retirees: Retirement Orders placing you on the retired list. National Guard Retirees: Orders/letter transferring you to the Retired Reserve. If Medicare eligible, must present Medicare card. **Discharge must be completed in IPPS-A prior to coming in to the ID Card Office**
Age 60 Retirement- Age 60 retired orders. Retirement packet must be submitted by the retiree to the appropriate Command/Project Office in order to receive the retirement orders from them.
Temporary Disability Retirement- Federal orders being placed on the temporary disability ret list.
Permanent Disability Retirement- Federal orders being placed on the permanent disability ret list.
**including 2 valid forms of unexpired ID**
ELIGIBILITY REQUIREMENTS, DOD CONTRACTORS
All data must be previously inputted and verified through the Contractor Verification System (CVS). If going overseas, a Letter of Authorization (LOA) is required. Must have two (2) valid, unexpired forms of identification. Renewal done within 90 days of expiration. (30 days due to COVID-19)
ELIGIBILITY REQUIREMENTS, MILITARY CAC
All data must be previously inputted and all transactions must be complete. Must have two (2) valid, unexpired forms of identification. Renewal done within 90 days of expiration. (30 days due to COVID-19)
Customers can call the office to cancel or reschedule an appointment. If more than 10 minutes late for your appointment, you will need to reschedule.
If you are turning age 65 and will be eligible for TRICARE FOR LIFE, bring your Medicare card within 2 weeks of your current card expiration date along with 2 forms of unexpired ID. If you are a dependent spouse, also required is your Sponsor or Notarized DD1172-2/Special/General Power of Attorney.
ON ACTIVE DUTY ORDERS
Army National Guard ADOS/AGR: Get with your unit, make sure the orders are in iPERMS and the IPPS-A transactions are done. Submit an IPPS-A CRM ticket if you have DEERS issues.
Other National Guard and Reserve branches: As an Army National Guard facility, we cannot upload your orders or complete your transactions. When you arrive at our office, the orders have to already be reflected in the DEERS system. If you are having issues, the contact numbers are below:
Army Reserve- (910) 570-8290/8291
Air Force Reserve- (720) 847-3508
Air National Guard- (240) 612-8281
Navy Reserve- (757) 322-2621/2263/2491/2244
US Marine Reserve- (703) 784-9188/9189/9190
Coast Guard Reserve- (202) 795-6642
To update your contact info via the web for DEERS, use the following website: https://milconnect.dmdc.osd.mil/milconnect/ or call (800) 538-9552 or go to your local ID card facility. NCARNG SMs need to make sure your unit has changed your mailing address in IPPS-A before going to an ID card facility to get it changed in DEERS.
*If student falls below full-time status, the ID card must be turned in to a local DEERS office.
*Only newborns and foreign nationals can be enrolled without a SS Card. The SS Card must be provided once received to continue receiving medical benefits.
*All foreign documents must have an Apostille and English translation. Please contact the Department of Foreign Ministry Affairs in the country of issuance or google "Apostille certification & country" to obtain guidance.
Secondary Identity Source Document
The secondary identity source document may be from the list above, but cannot be of the same type as the primary identity source document.1
1 For example, if the primary source document is a foreign passport (e.g., Italy), the secondary source document should not be another foreign passport (e.g., France).